Privacy Policy

A Legal Disclaimer

Sacred Space Therapy and Wellness (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO).

1. Information We Collect

We collect the following personal data when you use our website:

Name and Contact Information: such as email address, phone number, and mailing address.

Payment Details: when you make payments for therapy sessions or other services via our payment processors.

Voluntarily Shared Information: any other information you choose to provide to us, such as messages or feedback.

Technical Data: information automatically collected when you visit our website, such as your IP address, browser type, and pages visited (see further Section 2 on Cookies and Tracking Technologies below).

We do not collect sensitive personal data such as health records, religious beliefs, or biometric data.

2. Use of Cookies and Tracking Technologies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website.

We may use cookies and similar tracking technologies on this website, including Google Analytics, for the following purposes:

to understand how visitors find and use our website (including pages visited and duration of visits);

to improve the content and functionality of our website; and

to help us better understand our users' requirements and interests.

The information obtained through cookies will not usually identify you personally, although it may include technical data such as your IP address or browser type.

We will seek your consent before placing any cookies that are not strictly necessary for the operation of our website. You may withdraw your consent at any time by adjusting your browser settings to reject or disable cookies. Please note that disabling cookies may affect the functionality of parts of our website.

For further information about cookies and how to disable them, please visit: www.aboutcookies.org.

3. How We Use Your Personal Data

We will use your personal data for the following purposes:

To process and manage bookings and payments for therapy sessions and other services.

To communicate with you regarding your appointments, inquiries, and to provide customer support.

To send newsletters, marketing communications, and updates (only if you have opted in – see Section 10 on Marketing Communications and Consent below).

To improve our website and services through analytics.

4. Sharing Your Personal Data

As a general principle, we do not share your personal data with third parties for marketing or other purposes. However, we may disclose limited information with trusted third-party service providers in the course of our business, such as:

Payment processors for transaction handling.

Google Analytics for website analytics.

Mailchimp for email marketing (only with your consent).

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For wellness businesses like ours, a typical retention period is:

7 years after the last interaction or transaction with you.

After this period, your data will be securely deleted or anonymized.

6. Your Rights

Access the personal data we hold about you.

Request correction of any inaccurate or incomplete data.

To exercise these rights, please submit a written request by email or by post to the addresses set out in Section 12 below.

We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Data Security

We will take reasonable steps to protect your personal data, including:

Using secure, password-protected systems for storing data.

Limiting access to personal data to authorized personnel only.

Using encrypted payment gateways for processing transactions.

Regularly updating software and security measures.

As a small business, we will continuously review and improve our security practices within our resource capacity. You acknowledge that the use of the internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the internet. If you have any concerns about the security of your personal data, please contact us at the details set out in Section 12 below.

8. Data Breach Notification Procedure

In the unlikely event of a data security incident affecting your personal data, we will:

Assess the incident promptly to understand its nature and impact.

Contain and mitigate the breach to prevent further unauthorized access.

Notify affected individuals without undue delay if there is a real risk of harm.

Report the breach to the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong as soon as practicable.

Review and improve our security measures to prevent future incidents.

9. International Data Transfers

Subject to the provisions of this Privacy Policy, we do not generally transfer personal data outside Hong Kong. However, where we do transfer your personal data outside Hong Kong, we will ensure that any international transfers comply with applicable data protection laws by:

Using standard contractual clauses or other legal safeguards.

Ensuring recipients provide adequate data protection.

10. Marketing Communications and Consent

We will only send you marketing emails or newsletters if you have explicitly opted in. You can withdraw your consent or unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

11. Children’s Privacy

Our services rendered to children under 18 years old are with the consent of the parents and/or legal guardians of the minors. All personal data collected regarding minors is collected with the consent of the parents and/or legal guardians, and is used to provide customized care.

12. Contact Us

We welcome your feedback and questions. For any questions about this Privacy Policy or your personal data, please contact:

Contact: Sacred Space Therapy and Wellness

Email: sacredspacetherapyandwellness@gmail.com

Address: Unit B-5, 9/F, Great Wall Factory Building, 11 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. You should check this Privacy Policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.