Privacy Policy

A legal disclaimer

Sacred Space Therapy and Wellness (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) and applicable global privacy principles.

1. Information We Collect

We collect the following personal data when you use our website or services:

Name and Contact Information: such as email address, phone number, and mailing address.
Payment Details: when you make payments for therapy sessions or other services via our payment processors.
Voluntarily Shared Information: any other information you choose to provide to us, such as messages or feedback.

We do not collect sensitive personal data such as health records, religious beliefs, or biometric data.

2. Use of Cookies and Tracking Technologies

Currently, our website does not use cookies or tracking technologies. However, we plan to use Google Analytics to understand website traffic and improve user experience. Google Analytics collects anonymous data such as pages visited and duration of visits, but does not collect personal identifiers.

What you should know about cookies:

Cookies are small text files stored on your device to enhance website functionality and analytics.
We will inform you and seek your consent before enabling cookies that collect personal data or track you across websites, in line with best practices and legal requirements.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To process bookings and payments for therapy sessions and services.
To communicate with you regarding your appointments, inquiries, and customer support.
To send newsletters, marketing communications, and updates, only if you have opted in.
To improve our website and services through analytics.

4. Sharing Your Personal Data

We do not share your personal data with third parties for marketing or other purposes. However, we may share limited information with trusted third-party service providers such as:

Payment processors for transaction handling.
Google Analytics for website analytics.
Mailchimp for email marketing (with your consent).

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For wellness businesses like ours, a typical retention period is:

7 years after the last interaction or transaction with you.

After this period, your data will be securely deleted or anonymized.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your personal data, subject to legal or contractual obligations.

To exercise these rights, please submit a written request by email or mail to:

Contact: Sacred Space Therapy and Wellness
Email: sacredspacetherapyandwellness@gmail.com
Address:

Sacred Space Therapy and Wellness

Unit B-5, 9/Fl, Great Wall Factory Building, 11 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong.

We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Data Security

We take reasonable steps to protect your personal data, including:

Using secure, password-protected systems for storing data.
Limiting access to personal data to authorized personnel only.
Using encrypted payment gateways for processing transactions.
Regularly updating software and security measures.

As a small business, we continuously review and improve our security practices within our resource capacity.

8. Data Breach Notification Procedure

In the unlikely event of a data breach, we will:

Assess the breach promptly to understand its nature and impact.
Contain and mitigate the breach to prevent further unauthorized access.
Notify affected individuals without undue delay if there is a real risk of harm.
Report the breach to the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong as soon as practicable.
Review and improve our security measures to prevent future incidents.

9. International Data Transfers

We do not transfer personal data outside Hong Kong. If this changes, we will ensure that any international transfers comply with applicable data protection laws by:

Using standard contractual clauses or other legal safeguards.
Ensuring recipients provide adequate data protection.

10. Marketing Communications and Consent

We will only send you marketing emails or newsletters if you have explicitly opted in. You can withdraw your consent or unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Children’s Privacy

Our services rendered to children under 18 years old are with the consent of the parents and/or legal guardians of the minor. All personal data collected regarding minors is done so with the consent of the parent or legal guardian, and is used to provide customized care.

12. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:

Sacred Space Therapy and Wellness
Email: sacredspacetherapyandwellness@gmail.com
Address: